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Call Center

CALL CENTER

Delivering success for our partners and our company is the central and definitive element of our culture that goes beyond simply meeting goals and objectives. At Holool Aloula we are driven by a fundamental creed of Performance, Innovation, Caring and Knowledge. We are dedicated to investing in our contact center business and the communities we serve. To equip and enable our ability to sustain and fuel continued growth in our call center operations, we are investing and providing service in 2 Call Centers in Jeddah (Male and Female) and 1 Call Center in Dammam (Male). In addition, as the first in KSA, Holool Aloula deploys a number of working from home females, scattered around the Kingdom.

 

 HOW IT CAN HELP ?

We work on Call Center Outsourcing to an external service provider in order to handle overflow call volume can be an excellent way to increase customer service and to make sure no customer is left behind.

 OUR ADDED VALUE

In today's economy, it is critical to select a call center outsourcing partner to help you make the most of your customer interactions, but in Holool Aloula our core values drive our behaviors and decision making to provide you with the required service with lowering infrastructure cost, providing you with the technical and operational support resources and offloading your organization from liabilities.

 CALL CENTER TEAM

Our people have a vested interest in doing a great job and we have the right leaders in place to guide them. Our focus on product knowledge and quality service adds significant value to your brand and helps increase revenues and profits, and boosts the lifetime value of customers.

 WHAT MAKES US DIFFERENT?

We are committed to providing the best service to our clients by putting the best people at their disposal. But it is often commented that what sets us apart from our competitors is the way we work in really understanding our clients and the way clients like to work together with us to get the right outcome. We work together bringing out the best in each other and creating strong and successful working relationships that are based on reliability, stability, privacy and scalability, acting with integrity constantly striving to uphold the highest professional standards, provide sound advice and rigorously maintain our independence.

 AWARDS

  • Holool Aloula won ININ award for being the Best Outsourcer in KSA in 2015.
  • In the field of contact center, the company won the "Top 10 Contact Centers award.
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